Me: “How can I help you today, ma’am?”
Client: “Is e-mail internet”?
Me: “I beg your pardon?”
Client: “Is e-mail on the internet? I have no internet, can I still read my e-mail?”
Me: “Well yes, you must be able to get online to view your e-mail.”
Client: “Oh, dear. I can’t see my…
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